Privacy Policy

About This Policy

This Privacy Policy explains how Apex Service Management Limited ("we", "us", "our") collects, uses, and handles personal information submitted through our website at apex-service.co.uk, our payroll enquiry forms, and direct email contact.

Apex Service Management Limited is a private limited company registered in England and Wales. Company number: 17211248. Registered office: 32 Combe Street, Cleethorpes, England, DN35 7RF.

We take the privacy of individuals seriously and handle personal information responsibly. This policy is intended to be clear and straightforward. If you have any questions, contact us at [email protected].

Information We May Collect

Personal information is only collected when you voluntarily submit it to us through:

• The employer payroll enquiry form on our website
• The worker query form on our website
• The general contact form on our website
• Direct email contact to [email protected]

Information collected may include:

• Your name
• Your email address
• Your company or agency name
• Your phone number (where voluntarily provided)
• Workforce details, payroll requirements, and business information (where submitted)
• Worker references, assignment details, and payroll query information (where submitted by workers)
• Any additional notes or information included in your enquiry

We do not collect personal information without your knowledge or consent. We do not use tracking cookies beyond functional necessity (see our Cookie Policy for details).

How We Use Your Information

Personal information submitted to us is used only for the purpose for which it was provided. Specifically:

• To review and respond to payroll enquiries submitted via our enquiry forms or by email
• To review and respond to worker payroll queries
• To respond to general contact and service enquiries
• To communicate regarding payroll service arrangements where an engagement is confirmed
• To maintain payroll records and administrative documentation where engaged to do so

We do not use your personal information for unsolicited marketing, and we do not sell or transfer your personal information to third parties except where required to fulfil an agreed service engagement, or as required by law.

Payroll Information

Where Apex Service Management Limited is engaged to provide payroll administration or workforce support services, worker and employer information may be collected, processed, and retained as part of that engagement. The scope of information collected, how it is used, and how long it is retained will be confirmed individually per engagement.

Worker information submitted as part of a payroll engagement is handled in accordance with applicable UK data protection requirements and the specific terms of the engagement.

Data Retention

We retain personal information only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulation. Enquiry information submitted via our website forms is retained for the period necessary to review and respond to the enquiry. Payroll engagement records are retained in accordance with applicable UK accounting, payroll, and data protection requirements.

Requests for deletion of personal information can be submitted to [email protected]. We will review deletion requests in accordance with our legal obligations and the specific circumstances.

Your Rights

Under applicable UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to legal obligations
• Object to or restrict certain processing of your personal information
• Request a copy of your personal information in a portable format

To exercise any of these rights, email [email protected] with your request. We will aim to respond within 30 days. We may need to verify your identity before processing certain requests.

Security

We take reasonable technical and organisational measures to protect personal information submitted to us. However, no internet transmission or email communication is completely secure. You submit information to us at your own risk. If you have concerns about security, contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website and communications. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any website you visit.

Cookies

Our website may use cookies for functional purposes. Please see our Cookie Policy for details.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with the date of the most recent revision. We recommend reviewing this policy periodically.

Contact

For any questions about this Privacy Policy or how we handle your personal information, contact Apex Service Management Limited at:

Email: [email protected]
Registered office: 32 Combe Street, Cleethorpes, England, DN35 7RF
Company number: 17211248